Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The current delivery charge is £6.77 including VAT to addresses in Britain. For customers in the Channel Islands of Jersey and Guernsey, no VAT is applied and the shipping cost is a flat rate of £5.64.

Shipping to Northern Ireland is £11.16. 

Due to the recent changes in legislation regarding exporting to Southern Ireland, we will no longer be able to fill orders for Southern Ireland. Please contact the European Distributer for Ocuglo and An-Hypro who can be reached by emailing:

Customers can request their order to be sent by post rather than courier if that is their preference. Please use the special request box on the check out details page.

Which payment methods are accepted in the Online Shop?

We accept most debit or credit cards on the website, which are processed via Stripe.

You can also pay by Paypal if you prefer.

How long will delivery take?

In most cases your order is delivered the next day however, some remote areas can take longer. Orders destined for Ireland or the Channel Islands can take a week.

At the present time with COVID restrictions we cannot guarantee a delivery date.

How secure is shopping in the Online Shop? Is my data protected?

Your data is only used to process and deliver your order. We do not use your contact details for marketing purposes. Payments go through Stripe or Paypal and we do not have access to your card details.

What exactly happens after ordering?

Our website emails us your order, we process and pack it. All orders received are sent out the same day if received before 3pm on a weekday.

Orders received over the weekend or on a bank holiday will not be processed until the Monday or next working day.

If your parcel is being sent by courier, the courier will send you an email to say it’s on its way when it is picked up from our office. You may also be sent updates if there is a delay concerning your delivery.

Do I receive an invoice for my order?

Yes, we enclose an invoice with your order.

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