Privacy Policy of Visionary Surgical Solutions LTD.

Why and how we use your data-Customers
Our website uses personal data in order to complete sales to our customers. We do not use your details for marketing purposes. When someone places an order on our website, a copy of the order containing the customer’s name, billing address and delivery address are emailed to Visionary Surgical Solutions Ltd (over a secure SSL connection). The customer’s name and addresses are also stored in the website database, to speed up the process of future orders, which is why we ask you to set up an account when you first order. Stripe (who is used as our secure banking facility on the website) also stores customer details and their credit/debit card details ( Visionary Surgical Solutions do not have access to our customer debit/credit card details, we can only see the sale value and request refunds on behalf of the customer if required.) Stripe are a GDPR compliant data processor. Your account information will be held as long as you wish to keep the account open on our website.

Website enquiries from outside Uk & Ireland
We have the distribution rights for the Uk and Ireland only for the products we supply so if you wish to purchase items that are to be delivered outside these areas we will pass your details onto the supplier concerned who will only use them to deal with your enquiry on that product and not for any other marketing purposes without your consent.

All website enquiries
Are protected by SSL (which means your message is encrypted before being sent across the internet. The content is then decrypted by our local password protected computers.)

If you no longer wish us to keep your account on our website
Just email and we will arrange for that to be done through our website provider.

Right to Complain
If you think there is a problem with the way we use your data you can make a complaint to ourselves via You can also make a complaint via the website, where you will find a complaint form/procedure.

If you wish to see what data we hold of yours
Simply email and we will email you back with the information within one month of the request. Alternatively you can write to us at Unit 12, Coney Green Business Centre, Clay Cross, Chesterfield S45 9JW.

We use Microsoft Office 365 for emails which is fully encrypted during email transmission and storage of the emails are also encrypted on Microsoft servers.

Telephone orders paid using Paypal
Once the transaction has been completed we shred your card details. We do not have access to your card details on the Paypal site.

Our website uses Google Analytics (GA) to track user interaction. This data is used to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey to our website. Although GA records your geographical location, device, internet browser and operating system no information personally identifies you to us. We have taken steps to anonymise our Google Analytics to ensure that Google do not have access to your IP address. Google make use of cookies, details of which can be found on Google developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to the pages within our website. We also use PHP Session ID-this is used to hold the ID of the session, to ensure the user experience is streamlined and as efficient as possible, at the end of the browser session this expires.

Google Adwords
This helps us to see which pages helped lead to you contact form submissions. This allows us to make better use of our paid search budget.

Suppliers used by Visionary Surgical Solutions
We keep legitimate business information in order to trade with our suppliers.
Any information we hold is password protected.
We use Microsoft Office 365 for emails which is fully encrypted during email transmission and storage of the emails are also encrypted on Microsoft servers.
Microsoft is fully compliant with GDPR.